Shipping policy

Thank you for shopping with SERAX. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • All orders are processed within 1–2 business days after payment is successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • If we experience a high volume of orders or unforeseen delays, processing times may be extended. If this happens, we will notify you by email.

Shipping Time

Once your order has been processed and shipped, the estimated delivery time is:

  • Standard Shipping: 5–8 business days

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or other factors beyond our control.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available), allowing you to monitor your package's progress.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase. SERAX is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the issue and assist you in resolving it.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

SERAX
Address: 2770 N Kentucky Ave, Evansville, IN 47711, United States
Phone: +1 (970) 768-9890
Email: rhiana-mcalmond1lg@gmx.com