FAQs

1. How long does it take to process my order?

Orders are processed within 1–2 business days after your payment has been successfully received.

2. How long does shipping take?

Our standard shipping time is 5–8 business days after your order has been processed.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

4. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been processed or shipped.

5. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

6. What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can assist you promptly.

7. Do you accept returns?

Yes. Eligible items may be returned according to our Return & Refund Policy. Items must be returned in their original condition and packaging.

8. What should I do if my package is delayed?

Shipping times are estimates and may occasionally be affected by carrier delays or other circumstances. If your package has not arrived within the expected timeframe, please contact us, and we'll be happy to assist.

9. How do I contact customer support?

You can reach our customer support team using the information below:

SERAX
Address: 2770 N Kentucky Ave, Evansville, IN 47711, United States
Phone: +1 (970) 768-9890
Email: rhiana-mcalmond1lg@gmx.com

10. When will I receive a response?

We aim to respond to all customer inquiries within 24–48 business hours during our regular business hours.